Cancellation Policy
This Cancellation and Refund policy outlines how charges are applied based on when a booking is cancelled.Please read the following steps and policy details carefully before making or cancelling a reservation.
⚓ Cancellation & Refund Policy 🌊
| Cancellation Period | Charge | Refund |
|---|---|---|
| More than 7 days before dive/activity | 0% charge | 100% Full Refund |
| Between 7 days and 2 days before activity | 25% charge | 75% refunded |
| Less than 2 days before or No-Show | 100% charge | No refund (0%) |
For group dive packages (6+ guests), private charters, specialty courses (Rescue Diver, Divemaster), or bookings during peak season (July–September, Christmas/New Year) across Gili Gede, Gili Trawangan, or Kuta Lombok, a non-refundable deposit (30%) may be required. This deposit is clearly communicated at booking and not refunded even if the remaining balance is eligible for partial refund per the timeline above.
If Signature Scuba Group cancels a dive trip or course due to unsafe weather conditions, port closures, or any safety-related reason (in Gili Gede, Gili Trawangan, or Kuta Lombok), you will receive a full refund or the option to reschedule without extra charge. Your safety is our top priority.
After processing, we will send a confirmation including: cancellation date, refund amount, any charges applied, and estimated refund timeline (bank/payment provider processing).
We understand travel plans can change unexpectedly. If you face emergencies, illness, or travel disruptions, please contact us immediately. We may offer credit for future dives or rebooking options where possible. Travel insurance is always recommended to protect your booking against unforeseen events (flight delays, medical issues, etc.). ✈️🛡️