Signature Scuba Group collects various types of information to provide and improve our diving services and experiences across Gili Gede, Gili Trawangan, and Kuta Lombok:

• Personal Information: When you book a dive course, fun dive, package, or contact us, we may collect details such as your name, email address, phone number, billing address, passport/ID information (for dive certification), medical declaration, and payment information.
• Non-Personal Information: We automatically collect certain data when you visit our website, including your IP address, browser type, device type, referring website, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, track site usage, and remember user preferences. You can manage cookie settings through your browser.

Your information is used to ensure safe and enjoyable diving experiences:

• Provide Diving Services: To process bookings, manage dive certifications, communicate dive schedules, and fulfill your requests.
• Medical & Safety Compliance: To ensure all divers meet medical requirements for safe participation (all health data is kept confidential).
• Improve User Experience: To enhance website functionality and dive center operations.
• Marketing and Communication: To send promotional content, dive trip updates, and special offers (you may opt out at any time).
• Analytics: To understand user behavior and improve our services.
• Customer Support: To respond to inquiries and provide assistance before, during, and after your dive experience.

We do not sell, rent, or trade your personal information. However, we may share it in the following situations:

• Service Providers: With trusted third parties such as payment processors, booking platforms, hosting providers, and dive certification agencies (e.g., PADI/SSI for course registration).
• Legal Compliance: When required by law or in response to legal requests (e.g., local authorities in Lombok/NTB).
• Emergency Situations: To protect the vital interests of divers or staff in case of medical emergencies.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

We implement reasonable security measures to protect your personal information, including encrypted payment processing and secure storage of dive medical forms. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

As a guest of Signature Scuba Group, you have the right to:

Our site may contain links to third-party websites (booking engines, social media, certification agencies). This Privacy Policy does not apply to those sites, and we recommend reviewing their policies before sharing your information.

Our diving services are not intended for children under 10 (or as regulated by diving agencies). For minors, parental consent is required. We do not knowingly collect personal information from children under 13 without verifiable parental consent, and we will delete such data if identified.

We may update this policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated effective date. Please review it periodically.